Warranty
Confidence built in — every Kaden lock is backed by a standard B2B warranty and a clear claim process.
Coverage
What's covered
- Manufacturing defects in materials and workmanship
- Electronic components under normal operating conditions
- Mechanical failure of lock cylinders and bolts
- Firmware defects affecting normal operation
Limitations
What's not covered
- Damage caused by improper installation
- Wear and tear from normal use beyond warranty period
- Damage from misuse, accident or unauthorized modification
- Cosmetic damage that does not affect functionality
Claim Process
01
Contact your account manager
Open a claim with order reference and product serial.
02
Diagnostic review
Our technical team reviews photos, video or returned units.
03
Solution agreement
Repair, spare-part replacement or full unit replacement.
04
Resolution & shipping
Replacement units / parts shipped per agreed Incoterms.