Frequently Asked Questions
Quick answers about products, OEM service, certifications, MOQ and shipping.
Top questions from B2B buyers
Kaden is a direct manufacturer. We operate our own factory covering electronics R&D, hardware tooling, anodizing and final assembly — no middlemen.
MOQ depends on the customization scope. For private-label (logo + packaging) it usually starts low; for full custom firmware or tooling we discuss MOQ during the project brief.
Our smart door locks and safe locks are produced under strict quality control. Region-specific certifications can be supported on request based on your target market.
Standard orders ship in 20–35 days after deposit. OEM/ODM lead times vary depending on tooling and firmware customization — we always confirm a clear timeline upfront.
We work primarily with distributors, importers and project buyers. For specific logistics needs (FOB, CIF, DDP, overseas warehouse) please contact our export team.
Each B2B account gets a dedicated export manager. We provide spare parts, technical training and rapid replacement parts logistics worldwide.
Yes. Samples are available for all flagship models. Sample fees are typically refundable against bulk orders.